Help with your Darkling resources

I can’t find a purchase

1. Open My Library and use the email from your purchase. Select Refresh my email purchases after signing in.
2. If you have a store license, use its license-key field instead. Membership access has its own member sign-in.
3. Search the product name and reset any resource-type filter. A skill download and a browser app can share a name but have different access.
4. If it is still missing, contact support from your purchase email. Include the product and approximate order date; do not buy it again to fix an access problem.

My AI connection isn’t working

1. Choose a provider the tool supports. A chat subscription may not include that provider’s API credits.
2. Open Your AI connections, verify your email, and save the key only if you choose encrypted storage.
3. Use Check saved connection to request a model list without generating content. A successful list does not confirm credits or access to every individual model.
4. Return to the tool, choose Use saved connection and the same provider, then an available model. Review provider permissions and billing if generation is refused.
5. If a connection window is blocked, open the connection page in another tab and sign in there. Keep the original tool open.

Temporary browser keys clear when you leave or reload. Save/export your project first. Never send a key, password, sign-in code or full license to support.

My manuscript or backup won’t import

1. Check the resource’s supported setup and its current package guide. File types and limits vary.
2. Use an editable project backup for the matching tool. A PDF report, screenshot, finished video or plain-text result is not necessarily a restorable workspace.
3. Try one small, nonprivate sample. Check extracted text for missing pages, paragraph breaks and characters before running AI.
4. Scanned PDFs need text extraction/OCR. Importing text does not promise to preserve Word or PDF page layout.

I can’t find or open an export

1. Check your browser’s downloads list and download permissions. Wait for preparation to finish.
2. Export again while the project is still open. Keep a readable source/result copy if a full project export is unavailable.
3. For media or large files, use a desktop browser and a smaller test project first. Image/video generation may have separate provider requirements and charges.
4. Open the downloaded file before assuming it is a successful backup. Confirm the correct book, text, slides and media are present.

Keep an editable backup

Signing in restores purchase access; it does not automatically synchronize every app’s projects. Many tools save only under the same website address, browser profile and device. Store and member-site workspaces can therefore be separate.

1. Keep the original manuscript and source media in your own project folder.
2. Use the tool’s project-backup export where available. Keep finished outputs as well; they serve different purposes.
3. Use a dated filename and copy it to a second location you control.
4. Test restoring a copy before moving devices, changing profiles or clearing browser data. Confirm the project before editing further.

If saving fails or work seems missing

1. Keep the tab open and copy/export the visible work first. Do not clear browser data or start a reset as your first recovery step.
2. Check the original website address, browser profile and device. Private/incognito sessions and a different member site may not contain the same local saves.
3. Check the tool’s saved-project selector, previous saves or version history where provided. Export the current state before restoring an older one.
4. If no backup exists and browser data has been removed, recovery may not be possible. Contact support with the tool, browser and steps, without sending the manuscript unless specifically needed and agreed.

Get help from Kate

See a written hook example from Kate’s own book

Email katesegerauthor@gmail.com from your purchase address. Include the resource name, browser/device, what you tried and the exact error message. Crop or redact screenshots so they contain no keys, payment details or private manuscript text.

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